Returns & Exchanges
At PAKA, we want you to be completely satisfied with your alpaca apparel. If your order isn't the perfect fit, we offer a 30-day window for easy returns and exchanges on all unworn items.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
After submitting your request, download and print the pre-paid shipping label provided to ensure your package is tracked and insured.
Pack Your Items
Place your items in their original packaging, ensuring all hangtags are attached and the garment is in its original, unwashed condition.
Drop Off and Refund
Drop your package at any authorized carrier location; once received at our warehouse, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing